Shipping & Returns
Return Policy Modified June 11, 2021.
We welcome returns. We want you to make wise purchases, even during a pandemic.
Goods must be clean, unworn, undamaged, free of odours and pet hair and in original condition. We reserve the right to refuse refund based on inspection of your return not meeting these criteria.
Under normal circumstances, we do not allow returns on items that were on sale when they were purchased. But we know it's hard to shop for clothes when you can't try things on, and our pandemic policies are designed to address that problem.
The specifics of our policy changes depending on how you purchased your items. We realize it's a bit complicated. But we ask for your participation as we adapt.
In all cases, purchases that are 70% off are firmly final sale and not eligible for return, credit or exchange.
Swimwear is firmly final sale and is not eligible for return, credit or exchange.
PURCHASES THAT WERE SHIPPED TO YOU
We will refund the purchase price of full-priced unused and unworn merchandise within 10 days of package delivery date. Sale items are returnable for exchange or store credit only.
It would be very helpful if you can send unsuitable items back as quickly as possible, hopefully well within the 10 day window. We hope to find a new home for that dress!
(See below for details about return shipping for items bought online.)
PURCHASES YOU MADE IN OUR SHOWROOM
We will exchange or refund the the purchase price of full-priced, unused, unworn merchandise within 10 days of purchase date. Sale merchandise purchased in our bricks and mortar store is final sale, not exchangeable or refundable. Swimwear is firmly non-returnable.
It would be very helpful if you can return unsuitable items as quickly as possible, hopefully well within the 10 day window. We hope to find a new home for that blouse!
PURCHASES PICKED UP CURBSIDE OR DELIVERED BY RESONANCE
For local purchases picked up curbside or delivered by Resonance, we will exchange or refund the purchase price of full priced unused and unworn merchandise within three days of the pickup or delivery date. Sale items are exchange or store credit only. 70% off items and swimwear purchases are firmly non-returnable.
It would be very helpful if you can send unsuitable items back as quickly as possible. We hope to find a new home for that jacket!
SHIPPING IN ONTARIO:
FREE STANDARD SHIPPING over $175
$5 Express 2 business day delivery over $175
$13 Flat Rate under $175
$16 Express 2 business day delivery under $175
*We reserve the right to re-evaluate shipping cost for remote areas where postage costs are outside a standard range. Customer will be contacted to confirm in advance.
SHIPPING IN CANADA (outside Ontario):
FREE STANDARD SHIPPING over $175
$5 Express 5 business day delivery over $175
$15 Flat Rate under $175
$17 Express 2 business day delivery under $175
*We reserve the right to re-evaluate shipping cost for remote areas where postage costs are outside a standard range. Customer will be contacted to confirm in advance.
SHIPPING TO UNITED STATES
FREE SHIPPING over $200
$25 Flat rate under $200
*We reserve the right to re-evaluate shipping cost for remote areas where postage costs are outside a standard range. Customer will be contacted to confirm in advance.
SHIPPING OUTSIDE NORTH AMERICA
Shipping costs estimated based on location.
Please contact us for a quote.
US and International Shipments -- We use Canada Post. Brokerage, duty and local taxes may apply. All of these expenses are the customer's responsibility and not refundable in any way by Resonance. Refused parcels due to these expenses will be refunded less all expenses incurred for delivery.
Please call or email in advance to confirm cross-border return procedure. There is a specific way to send cross border returns that does not incur brokerage, duty and tax on returns, and we are ONLY able to accept and refund return parcels that have followed this procedure. There are just a few details to be sure of before sending, and we are happy to help arrange them.
RETURN POLICY
(Please note, the policy has been temporarily adapted for pandemic conditions. See above.)
For purchases that are shipped to you, we will refund the purchase price of full-priced unused and unworn merchandise within 10 days of package delivery date. Sale items are returnable for exchange or store credit only. Swimwear and items purchased at 70% off are not eligible for return.
For purchases you make in our bricks and mortar store, we will exchange or refund the the purchase price of full-priced, unused, unworn merchandise within 10 days of purchase date. Sale merchandise purchased in our bricks and mortar store is non-returnable, as is all swimwear.
For local purchases picked up curbside or delivered by Resonance, we will exchange or refund the purchase price of full-priced unused and unworn merchandise within three days of the pickup or delivery date. 70% off items and swimwear purchases are firmly non-returnable.
Goods must be clean, unworn, undamaged, free of odours and pet hair and in original condition. We reserve the right to refuse refund based on inspection of your return not meeting these criteria.
SHIPPING FOR RETURNS
Return postage is at customer's expense, but if you message us first, we can send a return label to you using our discounted rates. You can print the label at home and drop off at your nearest post office without waiting in line. This service is available for Canadian shipments only.
If your total purchase is adjusted after a return and results in a total of less than $175, we charge the applicable postage rate and deduct that fee from the refund. Customers choosing exchange or credit for returns will be eligible for free shipping on one exchange, and will not be retroactively charged the initial shipping rate.
If a parcel is refused delivery by customer or undeliverable due to customer error, the refund will deduct the cost of postage and return postage even if the initial postage was at no cost to the customer.